The French are bureaucratic, rude and don't understand us; that's for sure, eh?
Americans are can-do, nice and respond to our every request; even truer.
Scene: The Washington DC US Passport Agency, 1111 19th St NW.
Background: My passport is getting close to full of entry stamps from French Immigration and the Department of State's "Catch-22" rule is it must have fewer than 2-3 pages left, one must be travelling within 14 days and therefore, as is my case each month, I cannot mail it in but must appear in person at a somewhat centrally located office for prompt "expedited" (eg $60) service.
History: The last time this happened, I went in sans appointment and they glued the pages in zip-zip; total time 10 minutes max.
Cast:
Security guards
Receptionist
Clerks
Supervisor
Manager
Me (in grey suit, colorful stripped shirt, bow tie and brief case, wearing cheap Indian scarf purchased outside the Gare Montparnasse).
Time: Approaching 10 AM (my appointment was for 10:30).
Enter
Male security guard: Welcome, please empty your.........etc.
Me: I'm a bit early - it says one will not be admitted more than 15 minutes in advance.
Female security guard: What a lovely scarf, Sir! Go straight through, they'll see you right away.
Receptionist: Sir, that's a great scarf, oh, you've already filled out the form and have your e-ticket and passport, have a seat, we'll be right with you.
An acceptable wait - say 20 minutes and I'm called.
Clerk: Good morning Sir, how are you, etc., oh I see you have everything here, excellent, just pay me the [exorbitant] $142 for the [measly] 23 1/2 pages and you can pick it up at 2 PM today or if you'd like, tomorrow.
Me: Hummmm. Seems like last time, they just put them in zip-zip in a few seconds.
Clerk: Not anymore Sir.
Me: OK, I'll be back at 2, but I have a meeting then up at the Marriott, do you think it might be ready before then.
Clerk: Perhaps Sir, take this slip over to #13 and see.
Me (at Booth #13): I've got this meeting at 2 PM at the Marriott, any chance I could pick it up at 1:45?
Clerk #13: Perhaps Sir.
Pause for a great luncheon at Vidalia, 1/2 block away and return.
Enter
Security guard: Welcome (again) Sir.
Inside security guard: Go right up to #13.
Me: Hi, it's me again, is my passport ready?
#13: No Sir, not yet, we'll call you.
One hour goes by, I've made four visits to #13 and received the same charming, nice reception and reply - but no passport.
Me: What does 2 PM mean?
#13: It means 2 PM and later.
Me: Oh. Is there any way I can expedite things?
#13: You've already paid our [exorbitant] $60 expedition fee.
Me: So nothing, eh?
#13: Well, do you want to see a supervisor.
Me: {Balloon: "What a great idea"} Thanks, yes.
#13: Well, just go over to the receptionist and ask for a "D" number. (Music for Alice's Restaurant intrudes - Group "W" bench beckons.)
Get "D" number, 20 minutes goes by, Supervisor calls me.
Me: Hi, how are you, anything you can do to speed things up.
She: (very nicely) No, you'll just have to wait to be called.
Me: This is very strange, last time I got these pages it took a few seconds while the guy put them in zip-zip while I waited.
She: Well, Sir, now it takes seven steps.
Me: Finally expressing my inner Tea Party self - You need a manager.
She: We have one.
Me: You need a new one.
3:20: Finally called (nicely), get passport.
Exeunt all.
Lesson: French bureaucracy has a lot to learn from us: commenting on great (cheap) scarves, being super-nice and avoiding cross-training so to avoid having to insert 24-pages of visa sheets zip-zip.
State of the Union: I always suspected we were sliding into the 3rd World ranking - based on infant mortality, lack of universal health care, high-low income differential and delusions of past grandeur - but Mrs. Clinton's Department's jolly inefficiency proves it.
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